Dealing with difficult people
Brown, David2010
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This quick, easy guide to the fundamentals of dealing with difficult people includes advice on how to understand the different types of troublemakers, stay calm and firm when other people can't, deal with difficult bosses and direct colleagues.
Main title:
Dealing with difficult people / by David Brown.
Author:
Imprint:
London : Collins, 2010.
Collation:
128 p. ; 20 cm.
Series title:
Audience:
Specialized.
ISBN:
9780007346776 (pbk)0007346778 (pbk)
Dewey class:
658.3'145658.3145
Language:
English
BRN:
666121